Frequently Asked Questions
Everything you need to know about shopping at calif.
What shipping methods are available and how long does delivery take?
We primarily use Sagawa Express for domestic deliveries within Japan. Typically, orders are processed and shipped within 1-3 business days, with delivery taking an additional 1-2 days depending on your region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, JCB, American Express, Diners Club), Amazon Pay, PayPay, and cash on delivery (Daibiki) for domestic orders.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns for items in their original condition with tags attached within 7 days of delivery. Please note that sale items and certain hygiene-related products are final sale and cannot be returned.
Are the products sold on calif authentic?
As the official online store for brands like XLARGE, X-girl, and MILKFED., we guarantee that all products sold on our site are 100% authentic and sourced directly from the brand manufacturers.
Do you offer international shipping?
Currently, our direct checkout supports shipping within Japan. For international customers, we recommend using a third-party proxy buying service to facilitate overseas delivery.
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and status by logging into your account on the calif website.